Share Mobile Downloads

Cellware Frequently Asked Questions

General Questions
Fees/Charges
Carriers
Phones
Downloading Issues
Creating Content
WAP Access (Mobile Web Site)
Earnings
Community
Account Maintenance

General Questions

What is Cellware?

Cellware is a Mobile Social Network site with the largest selection of content for your mobile phone on the net. Joining our community is totally FREE. You can keep in touch with your friends and send them the latest ringtones, videos, images, games and applications for FREE. Best of all, you can create your own media using the cutting edge tools that we offer within our site. Share your creations with friends or share them with the world and earn cash.

How do I download ringtones to my phone?

To download any featured ringtone from Cellware to your phone follow these simple instructions:

	1.	Click on the Send To Phone button for the desired ringtone. We will send you the ringtone via SMS.

	2.	On your phone, click on the LINK sent to you. If your phone brings up a pop-up menu click on the Get Link (or your phone's equivalent such as "Go To" or "Open URL").


	3.	This link will take you directly to the Cellware mobile site. Click on Click Here To Download. Your ringtone is now ready to be previewed and saved to your phone.
	4.	Press Open to preview the ringtone or Save to directly save it to your phone (If you pressed Open to preview, then after previewing you need to click on your phone's menu button to find and select the Save button before proceeding to the next step).

	5.	From the next screen you can press Set As Ringtone to use as your primary ringtone or Save To Phone to then assign the ring to a specific caller (check your phone instructions as this process may vary depending on your phone).

You will also receive an email with instructions and a link to your content. If you click on the link from your email you will be able to save it to your computer and play it.

How do I download wallpapers to my phone?

To download any featured wallpaper from Cellware to your phone, follow these simple instructions:

	1.	Click on the Send To Phone button for the desired wallpaper.

	2.	On the next screen you will be able to edit the wallpaper to fit your specific phone. Use your mouse to move and expand the view box and select the portion of the wallpaper that you like. The view box will adjust to reflect what your phone is capable of displaying.

	3.	Press the Send This To My Phone button. We will send you the wallpaper via SMS.

	4.	Go to your phone and click on the LINK sent to you. If your phone brings up a pop-up menu click on Get Link (or the equivalent on your phone).

	5.	This link will take you directly to the Cellware mobile site. Click on Click Here To Download. Your wallpaper is now ready to be previewed and saved on your phone. Press your Menu button on your phone and select Save Image.

	6.	From the next screen you can press Set As Home Screen Image to use as your phone background or Save To Phone for later viewing like you would with any photo (check your phone's specified instructions, as this process could vary depending on your phone).

You will also receive an e-mail with instructions and a link to your content. If you click on the link from your email you will be able to save it to your computer as well.

How do I download videos to my phone?

To download any featured video from Cellware to your phone follow these simple instructions:

	1.	Click on the Send To Phone button for the desired video (If you click Send To Phone without previewing you will get the play screen to preview the video and then you can press Send To Phone to continue). We will send you the video via SMS.

	2.	Go to your phone and click on the LINK sent to your phone. If your phone brings up a pop-up menu click on Get Link (or your phone's equivalent).

	3.	This link will take you directly to the Cellware mobile site. Click on Click Here To Download. Your video is now ready to be previewed and saved on your phone.

	4.	Press Open to preview the video.

	5.	If you wish to save it and view it again later, click on your phone's Menu button to find and select the Save button. Save will allow you to save it into one of your phone's directories.

You will also receive an email with instructions and a link to your content. If you click on the link from your email you will be able to save it to your computer and play it.

Fees and Charges

Is Cellware really FREE?

Yes! Cellware is 100% free. All the content offered is FREE and so is the use of all our cutting-edge tools that you can use to create your own content. Cellware enables our members to create, edit, store, and share digital entertainment media free of charge.

Cellware's revenue is advertising based, not member generated. Cellware enables the user to respond to offers and advertisements or obtain content offered by partners. You may incur charges from partners or advertisers when you respond to their offers, but you will not incur any charges from Cellware.

Would I have to pay any content delivery fees?

Cellware does not charge for the delivery of content, but standard or other charges may apply from your carrier. Please check your plan to make sure.

Because all phone plans are different, members are encouraged to verify plan limitations prior to downloading digital entertainment media. Cellware is not responsible for charges incurred on your phone bill from your carrier. Many phones and carriers provide internet access as a part of their monthly plans. If a plan does not include internet access as part of the monthly fees, your carrier may charge you for the internet access needed to download the ringtones, wallpapers, videos, games or applications. Charges may also incur from text messages sent with verification code numbers, if texts are not included in your phone service plan. Many carriers include text messaging and internet access to mobile phones as part of their monthly fees. If this is the case, Cellware content should not affect your billing payments in any way.

To cancel text messages from Cellware, reply STOP to any Cellware message you receive. For help, text HELP to 88188 or email support@cellware.com. Movoxx delivers messages on our behalf.

I was charged on my cell phone bill, who charged me?

Our site is free of charge but the Cellware service contains advertisements. Participating in advertised offers may result in you having to pay for their services.

If you subscribe to one of our advertiser's services and would like to cancel you must contact the advertiser directly. Please check your phone bill, confirmation text from the advertiser or the contact information displayed on the advertiser's link for more information.

Carriers

What carriers do you support?

Cellware supports most US carriers. Our current supported carriers are:

• AT&T
• Verizon Wireless (restricted to certain phone models)
• T-Mobile
• Sprint
• Alltel
• Boost Mobile
• Virgin Mobile
• Cellular One
• Cincinnati Bell
• Nextel
• US Cellular

Despite the fact that not all carriers are supported, Cellware supplies workarounds to get content to phones connected by other service providers. See our downloading issues section for workarounds on how to get content.

What countries do you support?

Our site currently provides services only to those phones with carriers in the United States. We are working hard to expand our services outside of the USA. Check back often for further updates on our international expansion.

My Carrier is not listed on your site, but I have internet access on my phone. Will Cellware work for me ?

If your carrier is not supported you won't be able to receive an SMS (text message), but after you click the "Send To Phone" button on Cellware, your content will be sent to "My Downloads" on the mobile site. Simply go to your browser, type (http://m.cellware.com/), enter your user id and password, and click on "My Downloads". Select the content you want from there.

I have a supported carrier, but cannot get my content. Why?

Some carriers have disabled the ability of their cellphones to download ringtones. We have provided a list of those carriers:

Nextel
Boost Mobile
Telus Mobility
Verizon

* Although these carriers don't allow ringtones to be downloaded, you can download wallpapers and other content from Cellware. We are working hard internally and with many of these carriers to supply content to as many members as possible, so keep checking our site.

Phones

Here is a list of phones that don't work for ringtones because the carriers have disabled the ability to use downloaded songs as ringtones:

Apple iPhone
Audiovox CDM-8915 (Snapper)
Audiovox CDM-8945
Cricket (all)
Kyocera KX9 (OYSTR)
LG VX5200
LG VX8100
LG VX9800 (The "V")
Nokia 6236I
Pantech PN-215
Samsung R-series
Samsung SCH-A850
Samsung SCH-A970
Samsung SCH-R400
Samsung SCH-R410
Samsung U-series phones (including the U520 and U420)
Sidekick II
Sidekick III
UTStarcom GzOne Type Z

* If you have one of the noted phone models you may still be able to download other Cellware content. As long as your phone can receive text messages and access the internet or receive PIX messages (Verizon, and US Cellular), you should be able to get Cellware content.

Because our content is FREE, you have absolutely nothing to lose! The best way to find out if you can get content is to give it a try. Good luck and Enjoy!

Why isn't my phone available in the profile list?

We are constantly adding to our phone list. If your phone is not listed, choose "other" and you will still be able to receive content.

Downloading Issues

After I download content, I can't find the media in my phone to set as my wallpaper or ringtone, where can I find it?

Since every phone is different, you have to look at your phone's documentation to see where the download gets stored and if your phone allows you to choose downloaded content as a ringtone or wallpaper.

I haven't received any text messages when I click "get it", what's the problem?

There could be a few different problems. Check your profile and make sure your complete phone information is there. Your phone type does not have to be in the list to get content, click "other" and you can still receive content. Also, check the list of unsupported phones to see if your phone is listed or the unsupported carriers for ringtones and games. If you still aren't receiving messages, please let us know: support@cellware.com. Be sure to put your specific phone make/model and carrier information.

* Remember that if your carrier is unsupported you can still download content through the WAP site: http://m.cellware.com/login

I am receiving error messages during my download, what happened?

Not all phone models support all file formats. Check your phone documentation for file format support. We have workarounds to deliver content to most phones, check the general questions in the FAQ above for more information. If you think it's a technical problem please let us know ASAP and provide us with as much information as possible in order to resolve the problem: support@cellware.com

There is a workaround for many Verizon phones, including the LG Voyager. To get a ringtone follow these directions:

Login to http://m.cellware.com/ from your computer or phone and download your edited ringtone. Send that file from your computer to "yourphonenumber"@vzwpix.com. When you get the message, many LGs will give you the option right away to set as ringtone. Others you will have to save the file to your phone's "sounds" or "ringtones" folder, then set as ringtone.

I'm getting e-mails and text messages when I click "get it", but I only want text messages. How can I change this?

You need to change your delivery method preferences. To do this, login to your account to access your profile and click one of the edit my profile links. From there you click on the preferences tab and on the bottom there is a drop down box with the delivery options (E-mail, phone, or both). Choose the one you want and remember to save your changes!

I am having trouble with the Cellware website using Internet Explorer on a Mac.

Microsoft no longer supports Internet Explorer on Mac, so we can't support it either. Here's the scoop straight from Microsoft:

"Accordingly, as of January 31st, 2006, Internet Explorer for the Mac is no longer available for download from Microsoft. It is recommended that Macintosh users migrate to more recent web browsing technologies such as Apple's Safari".

I don't have internet access on my phone. How can I get Cellware content into my phone?

Cellware will always send you an email with your content. Go to your email inbox (if you don't see mail in your inbox, check your email's junk mail folder and make sure to mark the email as "not junk" for future Cellware content deliveries). Open your email and click on the listed mobile link (i.e. http://m.cellware.com/download/elink/a4c50f5). On the next page click on the "Click Here To Download". You will see a popup menu from which you'll be able to select "Open" and "Save". Save the file to your computer and then transfer it to your mobile phone using whichever method (USB, cable, Bluetooth, etc.) is applicable to transferring information from your computer to your phone.

Why can't I get games?

Currently Cellware games are not supported for the following carriers and/or devices:

Carriers:

• Verizon
• Alltell
• T-Mobile

Devices:

• Blackberry
• Symbian
• Apple
• Palm

* If your carrier is supported and you still can't get games, let us know: support@cellware.com

Creating Content

What does original content mean?

Original means that you own all applicable rights to distribute content. This usually means that you are the artist who did the creating. If you bought a song or CD from a store, this does not mean that you can share it with others. For more information, see our Terms of Use.

We have written step by step directions and video editorials for all of the Cellware tools. Check them out below!

How do I use the Advance Image Editing tool?

Step 1: Click on the Edit Your Images Online link

Step 2: Click the CHOOSE FILE button and pick the file you want to edit

Step 3: Click the Copyrighted yes or no button. (If it is copyrighted, you must click yes). If you slected no, you have to click the "I confirm that this content is not Copyrighted content" button

Step 4: Click the UPLOAD button

Step 5: You can choose to rotate, enhance, crop and use many special editing effects! You can always start over if you don't like the changes you did!

Step 6: When satisfied with the end results, click the SAVE YOUR CHANGES button and confirm

Step 7: Fill out the Wallpaper Info section: name, description, category and tags. (This is important for users to find your content). SAVE or SAVE and SEND your creation to your phone

How do I get Personalized Nametones?

Step 1: Type a name in the SEARCH FOR box and click the GO button

Step2: Pick any ringtone; you can either SEND TO PHONE or SHARE IT

WAP Access

Can I get ringtones directly from my phone?

Yes, Cellware has a fully functioning WAP (web access from your phone) site. You can login and obtain content you have sent to yourself from Cellware as well as simply type a content id (seen below any media piece in our site). You can also access your messages, previously created content and your friends list. Type: http://m.cellware.com/login in your web url.

Earnings

How do I earn?

You can earn from a multitude of ways! You can start by:

(1) Adding new content. Every one of your content pieces has the potential to earn money. Create a Wallpaper or Video. Upload it to the site and watch the cash roll in. It's that easy!! Your content will be offered for FREE to anyone who wants to download it, and we will then pay you cash based on how many times your content is downloaded.

(2) SITE ACTIONS - Many actions within our site will give you points to purchase premium content:

a.	Sign up (after email verification)	10 points

b.	Your friend signs up (after email verification)	100 points

c.	Complete all profile info.	10 points

d.	Wallpaper	10 points

e.	Video	20 points

Community

Where can I meet friends?

Cellware has a friendly and interactive community where you can meet new friends and communiacte! Check out the Who's Onlinesection where you can see other users currently logged into their accounts. You can also find a friend by searching for a username or alias. There is a message center located in your profile where you can send/receive messages from other users.

Account Maintenance

I answered an offer but do not see my points posted in My Vault. Where are they?

Offers take a few days to be posted. Cellware has to wait for the company whose offer you answered to send us confirmation of the transaction. Let us know if after several days, the points remain unposted. For privacy issues we have no direct access to your page, but we will do a query in the database if you are still missing your points

How can I change my user name and/or password?

Go to My Vault and "Edit Info". This will take you to the edit screen for adjusting all the parameters, including your user name and password.

I forgot my username or password - how do I get it?

You can request your user name or password by clicking on the appropriate links: Forgot Password and Forgot Username. These links are also available in the Home page, below the Sign In button.

I bought a new phone, what do I need to do?

You have to update your phone information in your profile. Log in and go to your profile to access your phone information. *Remember that even if your phone is not listed, you can click "other" and you will still be able to download content.

How do I change my e-mail address?

You can change your e-mail address by logging in and clicking on your profile. There you go to the Login Info to change your e-mail address.

My phone number says it is already in use, what does this mean?

Either someone mistyped their phone number and put yours in or you have created more than one account with the same phone number. Either way, you can only have 1 phone number per account. Contact support@cellware.com if you are having this problem, we will research it and get back to you ASAP!

Why do I have to be 13 years old to join Cellware?

For legal reasons we cannot allow any person younger than 13 years of age to join our site. Sorry, wait a few more years.

Are there any controls to set my child's phone to download certain content?

Yes! You can access the parental controls page through Cellware at the very bottom of the home page or http://www.cellware.com/parental-controls. You must verify that you have permission to place parental control on the phone number you choose.

Can everyone see my private info (phone number, age, etc.)?

No! Users can only see your public profile. You can see for yourself by logging in, going to your profile and clicking on the button that indicates "My Public Profile".

My content was downloaded enough to cash out, why didn't I get my money?

There are a few reasons why. Your content could be copyrighted or a copyright infringement. Either way, we don't pay out for content that is not completely original. One other reason could be that your content was inappropriate and we don't pay out for that either.

Need More Help?

Cellware support is just a click away! If your questions have not been answered, please use the Contact Us link at the bottom of each page.


Email:
Password:
agree to terms